We value your time and convenience, and as a patient of the Concierge program, you will experience stress-free medicine including immediate and personalized care while maintaining the compassion and respect you deserve. Our commitment to you is the highest quality of medical care available and to create a relationship dramatically different from anything you have experienced.
As a member of the concierge program, you will experience a new way of communicating with your physician right from the start. You will be given the name and contact information to the Patient Care Coordinator at the Keystone Cardiovascular Center. No automated phone trees to navigate, just a friendly voice on the other end of the phone when you call. Should the Patient Care Coordinator be assisting with another client when you call, you will receive a call back within one hour.
Enjoy no waiting time for your appointment, in fact, you can walk-in for your appointment and we guarantee that you will be talking to the cardiologist within 15 minutes of your arrival. Take advantage of complimentary beverages, current reading material, and WiFi access while you wait. We think you’ll find our reception area to be more like your living room than a doctor’s office.
Your appointments are never rushed. Dr. Panagiotou believes that great patient care includes being able to fully explain the diagnosis and treatment of your particular cardiovascular needs. Additionally, if you have a loved one who would like to be involved in your care but are unable to be in the office with you, they can join us remotely utilizing our video conferencing system for your appointments.
If you need to reach your cardiologist between appointments, Dr. Panagiotou is a phone call away. You’ll have access to him via phone and email up to 24 hours a day.
As part of your annual evaluation, you will also receive a comprehensive heart attack and stroke prevention evaluation, which includes cutting-edge diagnostic testing designed to dramatically mitigate your likelihood of a heart attack or stroke because of a genetic predisposition.
Should you have a medical emergency, Dr. Panagiotou will be available to assist in coordinating your care, and if it is within our network of hospitals where we have treating privileges, we’ll meet you there. Dr. Panagiotou will also assist in coordinating your care at other top tertiary academic centers in the tri-state area and country.
If Dr. Panagiotou feels any additional diagnostic testing performed in our office is necessary, you will have priority access for your scheduling. You will have testing and results no later than 48 hours.
Still, have questions? Please call the office, and the patient care coordinator will personally discuss any questions regarding the program and will gladly schedule a tour and meeting with you.
Feel free to email us regarding any scheduling or general questions!